Shipping & Returns
Order and Acceptance
Offer to Purchase
Each part of an order that you submit to Scientia Pet™ (the “Company,” “we,” “us,” or “our”) constitutes an offer to make a purchase. Please note that our confirmation of receipt of your order does not equate to our acceptance of your order. We are not deemed to have accepted any part of your order until the requested item(s) have been shipped.
If we reject your order due to an error in pricing and/or other information, then we will notify you at the email address you have provided. Although it is unlikely we would refuse to accept an order, we reserve the right to deny any order for any reason, including for product and pricing changes, unavailability of merchandise, errors in billing, payment, or shipping information, or previous fraudulent order history.
Errors in Billing, Payment, or Shipping Information
Some orders cannot be processed due to erroneous information that you have provided, which includes, but is not limited to
- Incorrect credit card or debit card number, expiration date, or security value.
- Other incorrect information regarding payment types.
- Incorrect billing information.
- Insufficient or incorrect information regarding your shipping address.
- Suspected fraudulent information.
Shipping
Shipping & Processing Time
Shipping & Processing Time Most purchases leave our warehouse within 2 business days of receipt of your order. Orders received Monday – Thursday before noon (EST) will ship out the same day. Orders received after noon (EST) on Friday, Saturday, or Sunday will ship out Monday. (Our shipping department is closed on weekends & major U.S. holidays).
If you live within the continental United States, you will have the following options and associated shipping & handling costs at checkout:
- Orders up to $24.99 (before tax) – $5 flat-rate shipping
- Orders over $25 (before tax) – Free Shipping
Shipping Outside of the Continental US
Currently, we are only able to ship to addresses within the continental United States (we are unable to ship to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, and APO addresses (AA & AP)). International shipping is not available.
Shipment Notification & Tracking
Once your order has been processed, you will receive a shipment notification via the email you provided at checkout. This email will contain a tracking number and a link to the shipper’s website for your convenience. If you do not receive this notice, please check your spam folders.
Wrong, Damaged or Defective Items
If you received the wrong product, or if it arrives defective or damaged in transit, please contact us at info@scientiapet.com so we can resolve the problem. In these rare cases, we will pay return shipping and provide an equivalent replacement item or issue a refund.
Returns, Exchanges & Refunds
Thanks for shopping at scientiapet.com. If you are not entirely satisfied with your purchase, we’re here to help.
Returns & Exchanges
You have 14 calendar days from the date you received your order to return or exchange any unopened item for an equivalently priced item or a full refund.
To be eligible for a return or an exchange, your item must be in the original packaging, unused, and in the same condition that you received it.
Upon approval, a return label will be provided to you (free of charge) by email to ship the product back to the Company. If you choose your own carrier, you will be responsible for return shipping costs.
To request a return or an exchange, please contact us at info@scientiapet.com.
Our guarantee does not cover products obtained from unauthorized channels or resellers.
Refunds
Once a refund is approved, we will initiate a refund to your credit card (or original method of payment). The amount of time it will take for the refund to be credited back to your account will depend on your card issuer’s policies.
Shipping
For eligible returns or exchanges, a return label will be provided to you (free of charge) by email to ship the product back to the Company.
For refunds, the cost of shipping will not be included in the refund. Shipping costs are nonrefundable.
Limitation of Liability
Under no circumstances and under no legal or equitable theory, whether in tort, contract, strict liability, or otherwise, shall the Company; entities that any of the Company or any of their affiliates may acquire, purchase, or absorb in the future; and any joint ventures now existing or hereafter created by the Company or any of their affiliates; be liable to you or to any other person for any indirect, special, incidental, or consequential losses or damages of any nature (including but not limited to lost profits or business opportunities) arising out of, or in connection with, any materials, products, or other services made available to you by the Company, regardless of whether such damages were foreseeable, and regardless of whether the Company was advised of the possibility of such damages. You waive the ability to assert a claim against the Company more than one (1) year after the first event or fact that gives rise to the claim. To the maximum extent permitted by applicable law, the Company will not be liable for any damages in excess of the amount actually paid by you to the Company for the purchased materials, products, or services to which such liability relates.
Disputes
Any civil action, claim, dispute or proceeding arising out of or relating to products that you purchase from the Company will be resolved exclusively through final and binding arbitration, before a single arbitrator, rather than in court. The arbitrator, and not any federal, state or local court or agency, will have exclusive authority to resolve any dispute arising between you and the Company.
The arbitration will be conducted by the American Arbitration Association (the “AAA”) exclusively in Douglas County, Colorado, under the AAA’s rules and procedures, as modified by this section. The AAA’s rules and a form for initiating arbitration proceedings are available at www.adr.org. You and the Company will select the arbitrator, and if you and the Company are unable to reach agreement on selection of the arbitrator within thirty (30) days after the notice of arbitration is served, then the AAA will select the arbitrator. Arbitration will not commence until the party requesting arbitration has deposited such fees and costs as required by the AAA for arbitration of the type of claim brought by the person requesting arbitration. The party requesting arbitration will advance such sums as are required from time to time by the arbitrator to pay the arbitrator’s fees and costs until the prevailing party is determined or the parties have agreed in writing to an alternate allocation of fees and costs.
By purchasing a product or requesting services from the Company, you agree to pursue your claim on an individual basis and a waive the ability to pursue your claim in a class or representative action. If a dispute is arbitrated, you give up your right to participate as a class representative or class member on any class claim you may have against the Company, including any right to class arbitration or any consolidation of individual arbitrations.
The arbitrator will decide the substance of all claims exclusively in accordance with the laws of the State of Colorado, including recognized principles of equity, and will honor all claims of privilege recognized by law. The arbitrator will not be bound by rulings in prior arbitrations involving our other customers, but is bound by rulings in prior arbitrations involving the same customer to the extent required by applicable law. Judgment upon any award rendered by the arbitrator is final, binding and conclusive upon you and us and your and our respective administrators, executors, legal representatives, successors and assigns, and may only be entered in the state or federal courts of record for Douglas County, Colorado.
Additional Terms and Resources
If you have ordered products via the Company’s website, then your use of the website is subject to the website’s Terms of Service. Any personally identifiable information that you provide to the Company via the Company’s website is subject to the Privacy Policy.
This policy shall be governed by the laws of the State of Colorado, without giving effect to its conflict of laws provisions.
Contact
If you have any questions, contact us at info@scientiapet.com.